Why was my credit card charged before my order shipped?
     Once you place an order on our site, nobody in our company ever sees your credit card number. This ensures absolute security for our customers. However, because of this, we only have a 10 day window to use the authorization generated at the time your order was placed. In the event of out-of-stock items, special orders, or direct shipments, we are forced to submit the charge before the item may have been shipped. If we can't get the item to you for some reason, we will be happy to issue a credit to your account. Give us a call Toll-Free at (866) 597-3850 or email sales@toolbarn.com if you have any additional questions on this.

During checkout, I got an error with my billing / shipping address. What does this mean?
     When an order is placed on our website, our web server contacts our processor to validate the order based upon industry standard rules. The main piece of that is the billing address. The numbers of the address and the zip code are compared to what is on file with the issuing bank and they return a Y, N, or X to us. These codes are displayed in your order confirmation email.

AVSADDR is for the address. Y means the address matched (through industry standard checks which ignore spelling, spacing, and other minor errors.). N means that the address didn't match. X means this data was unavailable to our automated system.
AVSZIP is for the zip code. Y means that the zip code matched, N means it didn't match, and X means the data was unavailable to our automated system.

Additionally, we manually validate all orders where the shipping and billing addresses are not the same. See our story on CNN.com for more insight on this procedure.