How can I tell if an item is in stock?
What happens if an item is on backorder?
If an item has been delayed beyond the shipping time listed on the website, we will attempt to contact you via email when we become aware of the delay. You have the option of canceling the order at that time, or waiting until the backorder is filled to receive your product.
Can you special order items not listed on your website?
As long as we are set up with the specific manufacturer, we can get any product within their tool lines. If you are in need of replacement parts, check out our other website at ToolPartsDirect.com. If you are interested in a non-listed tool, please email us at firstname.lastname@example.org and we'll assist in getting a special order placed.
Why is an item listed as over 70lbs when it's actually less?
These items have too large of dimensions to qualify for free shipping. Due to system limitations we can't exclude individual items from free shipping by SKU so we have to list the weight of these products as over 70lbs. We understand this can be confusing and are working on a solution that is more user friendly.
What is your return policy?
Within 30 days of receipt of your order, you may return unused products(s) in original condition, in original packaging for a full refund. Please call or email for a return authorization number prior to sending any product back to us. Customers are responsible for return shipping costs. Never send a package direct to the manufacturer, unless we tell you to do so. If the original item(s) is inspected and not in original condition a restocking fee may apply. We do not allow returns on the Honda or Duo-Fast products unless in original condition and packaging. We also do not allow returns on pressure washer pumps, gas powered products, and electrical parts.
What is your exchange policy?
Within 30 days of receipt of your order, you may return your unused product(s) in original condition. Customers are responsible for the shipping costs on returned item(s). Once we receive the original item(s) and inspect, we will credit your account, and create (a) new order for replacement item. If the new order doesn't qualify for free shipping customers will be charged for shipping on exchanged item. If the original item(s) is inspected and not in original condition we reserve the right to deny the return or charge a restocking fee.
What if my product(s) I received is damaged or missing item(s)?
You must report damage or missing item(s) within 5 business days of receipt by contacting us at 866-597-3850. You also must keep the original box & packing material in the event we open a claim with the carrier. You may be required to complete claim forms for the carrier. In some cases we may need assistance from our customer to ensure that all forms requested by the carrier are completed. We may also need assistance from our customer to insure that all items are returned to the carrier or to us at Toolbarn.com. We will discuss return shipping options when you you report the damaged shipment. We will ship out a replacement once we have received and inspected the original item. If you need the replacement item sooner we can create a second order, charge your credit card, and ship out the replacement when available. Once the original damaged item(s) is received and inspected we will credit your account. We appreciate your cooperation and patience through this process.
What is your policy on typographical, inventory & pricing errors?
In effort to provide our valued customers with the most up to date and accurate information, Toolbarn is continuously implementing real-time updates to our online store. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, photos, specifications, and warranties.
Toolbarn is not responsible for charges, labor, loss, or damage incurred as a result of incorrect product information. While we work to avoid any errors or omissions that may appear on the Toolbarn website, we do reserve the right to cancel any undelivered orders based on inaccurate information. We will contact the customer upon discovery of the error / omission. If there is an order that contains additional products, we will contact customer with options of canceling the one item or entire order. If you would like to confirm the product information, availability, and pricing is correct please call us at 866-597-3850.
Payment & Checkout
Do you charge sales tax?
We charge sales tax to residents of Nebraska only at this time. Tax is levied on the entire order including shipping and the rate is based on your zip code.
What forms of payment do you accept?
Our checkout page accepts Visa, Mastercard, Discover, American Express, and Paypal as forms of payment.
Do you accept purchase orders and/or wire transfers?
If you would like to place an order with a purchase order or wire transfer please contact our customer service department at email@example.com
I submitted my order and the status is "In Review"
Some orders are flagged for review by our customer service agents to confirm their authenticity. Orders can be flagged for a variety of reasons but in most cases it is because the shipping address does not match the billing address for the credit card used. This can cause a 1-2 day delay in processing while we review the order.
How secure is your checkout? Is my credit card information safe?
Do you ship to international addresses?
At this time, we only ship to the U.S. and minor outlying islands. The requirement is that the shipment can be validated by using the industry standard Address Validation System (AVS) through the credit card issuer, so the payment must be made by an account through a U.S. bank. For U.S. Territories, most of the banks are in compliance with these requirements, and shipments will be made by Priority Mail unless other arrangements are made in advance.
Can I have my item shipped to an exporter?
Unless your exporter is set up as the billing address for your credit card, and your credit card is issued from a U.S. bank, we have no way of authenticating the order with the card issuer. In nearly all cases, we cannot ship to an exporter because of the liability involved.
What does reconditioned mean?
When customers return tools to retail stores they are sent back to the manufacturer or a licensed facility for inspection and repair by trained technicians. Only tools that can pass the necessary tests and inspections are made available for sale by select retailers like Toolbarn.com. These reconditioned tools are available for purchase at a discount of up to 40% and still backed by a manufacturer warranty.
Can I return reconditioned tools?
Reconditioned tools can only be returned if they are defective upon initial use within 30 days of purchase. If you have an issue with a reconditioned tool after 30 days they must be taken to a local authorized repair facility.